Communicating at Work ISE
Part One: Basics of Business and Professional Communication Strategic Case: Sundown Bakery
1. Communicating at Work
2. Communication, Culture, and Work Part Two: Personal Skills Strategic Case: Omnicom Marketing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills and Success
6. Principles of Interviewing Part Three: Working in Groups Strategic Case: Museum of Springfield
7. Leading and Working in Teams
8. Effective Meetings Part Four: Making Effective Presentations Strategic Case: Fresh Air Sports
9. Type of Business Presentations and Their Audiences
10. Developing and Organizing the Presentation
11. Supporting the Presentation
12. Delivering the Presentation
Appendix I. Employment-Seeking Materials
Appendix II. Business Writing
Appendix III. Problem-Solving Communication
Appendix IV. Sample Presentations
Appendix V. Crisis
In today's fast-paced and often overwhelming professional landscape, Communicating at Work reminds students that practical communication skills and competencies are essential to finding success in the business world. This well-respected title provides real-world best practices to help students make ethical choices, develop cultural intelligence, navigate virtual environments, use AI responsibly, develop effective career portfolios, and enhance their business writing and speaking skills.
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